All UK domestic orders placed before 12pm (GMT BST) are guaranteed Next Working Day Delivery via DHL. This is dependent on stock availability and exceptions may apply during promotional periods. Orders placed after 2pm (GMT BST) on Thursday will be dispatched on Friday and delivered the following working day.  

European orders will be shipped via DHL or FedEx and will arrive at their destination within 1-3 business days.  

Orders to Russia will be shipped via Royal Mail and will arrive at their destination within 5-10 working days but this can vary depending on customs clearance.  

Please note that they might be import duties and taxes which are chargeable to you. For further information please check with your local customs office

All UK domestic orders are shipped via DHL Next Working Day Delivery at a cost of £6.50.  

Delivery prices may vary depending on weight for Europe and Russia excluding the UK.  

Europe
Up to 1.0kg: £15.00
Between 1.1kg and 2.0kg £17.00
Above 2.1kg £25.00

Russia
Up to 2.5kg £25.00
Unable ship orders above 2.5kg  

All orders must be signed for upon delivery.

You will receive an email confirming dispatch with the tracking number included.

Yes, you can follow the delivery progress of your order via each delivery company's online tracking system.

Please note the tracking number will be active after the order has been collected from us by each delivery company.

We ship to most European countries. If your shipping address is outside of Europe, please visit our worldwide website evisu.com/worldwide or contact us at info@evisu.com

Currently, we are unable to deliver to PO Box addresses due to security reasons.

EVISU Online Europe accepts all major credit cards – Visa, MasterCard, American Express, Maestro, UK Maestro, JCB, Discover, Diners Club, and Solo. We also accept Paypal.

You will be charged in £ Sterling (GBP). The amount shown on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card supplier. Please note the rate used by your Bank or Credit Card supplier may not be the exact rate as stated at time of purchase.

You will receive an e-mail from us confirming we have successfully received your order. However, this does not mean that your order has been accepted as all orders are subject to approval. If there are problems with stock availability or a security issue with your payment, we'll contact you immediately by e-mail.

We take extra care to process your order but if you receive a faulty item, please contact info@evisu.com. We will respond as soon as possible and advise you on how to deal with this problem. Please contact us before sending the item back.

If you receive an incorrect item, please send the item back to us; on receipt of these we will send you the correct item. The cost of shipping the incorrect item back will be fully refunded to you.

Yes, we offer a store collection service, which can be collected from our store at Box Park. Please contact us at info@evisu.com with the subject heading," in-store collection with order number" (without quotes) to arrange a time.

Evisu Boxpark
Unit 9, Boxpark retail mall,
2-4 Bethnal green road,
London,
E1 6GY

Store Opening Hours
Monday – Saturday 11am to 7pm
Thursday 11am – 9pm
Sunday 11am – 5pm

If your order has not been dispatched, we are able to issue a refund and cancellation of your order immediately. If your order has already been dispatched, we will need to wait until the item is returned to us before issuing refund for cancellation.

If you would like to find out whether a particular product is in stock, please contact us via e-mail info@evisu.com.

In accordance with the United Kingdom's Distance Selling Regulation, you have a right to return your order within 14 days after you receive the item.

All returned items must be in original and resalable condition (Garment label and price tag attached).To return an item, please ensure it is securely packaged, complete and has a return address label on the parcel.

We recommend that you send the package back to us by Recorded Delivery or a similar method which provides proof of delivery and tracking. Regrettably, without such proof of postage, we cannot accept any claims for lost items. Return shipping costs are your responsibility for unwanted items.

We'll try to process your return as soon as possible and you will be informed by e-mail once your return is completed. This process takes 1-3 working days.

Please be aware that we do not refund delivery charges for unwanted items returned back to us.